Customer Success Manager, Enterprise

About the role

Scribe’s Enterprise customers are among the world’s most recognized organizations. As a Customer Success Manager you will own a portfolio of large accounts, partner with executive stakeholders and drive adoption, expansion and measurable outcomes that make renewals straightforward.

Key responsibilities

• Own end‑to‑end Enterprise and Strategic accounts, from onboarding through renewal, with full accountability for retention and net revenue expansion.
• Design and run tailored rollout and enablement programs that accelerate value realization and build internal momentum for broader adoption.
• Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to connect Scribe’s impact to executive metrics and surface expansion opportunities.
• Multithread across accounts, building relationships with end users, champions and executive sponsors to widen Scribe’s footprint.
• Partner with Expansion Account Executives to define and execute growth strategies, coordinate hand‑offs and identify new use cases.

Required profile

• 6+ years in Enterprise Customer Success at a SaaS or AI company with proven impact on adoption, NRR or customer satisfaction.
• Experience owning the full customer lifecycle for large, complex accounts and delivering measurable outcomes.
• Ability to converse technically with power users and articulate ROI to C‑suite executives.
• Data‑driven mindset to build value narratives, identify risk early and influence executive decisions.

What we offer

• Health, dental and vision insurance for you and your dependents.
• Flexible paid time off, company holidays and paid parental leave.
• 401(k) retirement plan.
• Commuter benefits, home office stipend and equity participation.