Customer Success Manager, Commercial

About the role

Join Anthropic's Customer Success team to drive AI adoption across the Commercial segment. As one of the first CSMs for this segment, you will act as a strategic advisor, helping customers leverage Claude capabilities and realize measurable business value.

Key responsibilities

• Build trusted relationships with key decision‑makers, understand business objectives, and identify optimization and expansion opportunities.
• Become an expert on Anthropic’s API, Claude Code, and Claude for Enterprise to guide customers toward the right solutions.
• Monitor usage patterns, develop activation plans, and map future consumption to drive full value from contracted commitments.
• Serve as a thought partner, share product roadmaps, and engage product managers on new features.
• Design and execute change‑management programs such as Champion Programs, Train‑the‑Trainer, and Centers of Excellence.
• Document and quantify customer ROI and impact metrics to build internal business cases.
• Identify new use cases across departments, partnering with sales to expand Claude adoption.
• Own the end‑to‑end customer lifecycle, conduct Quarterly Business Reviews, and act as the primary conduit between the customer and Anthropic.

Required profile

• 4+ years in Customer Success, Technical Account Management, or Solutions Engineering.
• Technical fluency to discuss AI/ML concepts, API integrations, and software implementation patterns with diverse stakeholders.
• Experience with both consumption‑based (API) and seat‑based (Enterprise) business models.
• Strategic mindset to uncover growth opportunities and translate them into expansion plans.
• Proven ability to manage a portfolio of accounts, maintain strong relationships, and deliver measurable outcomes.
• Collaborative, customer‑centric attitude and passion for responsible AI development.

Required skills

• AI/ML concepts
• API integrations
• Software implementation patterns

What we offer

• Annual OTE compensation range of $200,000 – $265,000 USD.
• Visa sponsorship available with dedicated immigration support.