Customer Success Leader

About the role

Rox is building the world’s first revenue operating system and needs a Customer Success Leader to own the post‑sales motion for its AI‑native and Enterprise customers. You will be responsible for turning signed contracts into daily‑cadence workflows that drive rapid time‑to‑value and long‑term expansion.

Key responsibilities

• Design and execute the post‑sales process for AI‑native and Enterprise segments.
• Hire, mentor, and lead a team of Customer Success Managers.
• Establish operating cadences that keep accounts active and growing.
• Develop repeatable frameworks that accelerate customer adoption and value realization.
• Own metrics that measure usage, satisfaction, and expansion opportunities.

Required profile

• Hands‑on manager with experience leading customer success or post‑sales teams.
• Proven ability to build scalable processes that drive rapid time‑to‑value.
• Strong track record of hiring, developing, and retaining high‑performing teams.
• Comfortable working in a fast‑moving, AI‑focused SaaS environment.

Required skills

What we offer

• Opportunity to shape the customer success function at a high‑growth startup backed by top investors.
• Collaborative team of alumni from Google, AWS, Confluent, and New Relic.
• Competitive compensation and equity in a mission‑driven company.