Customer Success Coordinator

About the role

We are seeking a Customer Success Coordinator to guide clients through the entire journey from estimate to installation for a fast‑growing, founder‑led home‑modifications company. This fully remote, full‑time position supports a New Jersey‑based client and works on US Eastern hours.

Key responsibilities

• Own the end‑to‑end customer journey, acting as the primary point of contact from estimate through installation.
• Conduct timely follow‑up calls, emails, and texts to answer questions, address cost concerns, and move opportunities toward close.
• Answer inbound inquiries, qualify leads, and schedule assessments and installations.
• Maintain accurate CRM records, tasks, and deal stages; build simple reports and dashboards.
• Coordinate with field operations to confirm schedules, materials, and status updates.
• Prepare and send proposals, invoices, and service agreements as directed.
• Triage customer issues, resolve when possible, and escalate to the operations lead as needed.
• Track pipeline health and provide weekly summaries on leads, conversions, and feedback.
• Create and update SOPs, FAQs, and knowledge‑base content.
• Support light marketing activities such as review requests, basic email/SMS campaigns, and social updates when capacity allows.

Required profile

• 2–5+ years in customer success, support, sales coordination, or a similar client‑facing role.
• 2+ years remote work experience supporting a US‑based team on Eastern Time.
• Proven phone etiquette, written communication, and relationship‑building skills with empathy and persistence.
• Strong organizational abilities and follow‑through across multiple open opportunities.

Required skills

• HubSpot CRM (or similar CRM platform) – data entry, task management, reporting.
• VOIP phone and texting tools (e.g., RingCentral, Zoom Phone, Grasshopper).
• Productivity suites: Google Workspace or Microsoft 365.
• Advanced spreadsheet skills.

What we offer

• Full‑time schedule: 9:00 AM–5:00 PM Eastern Time, Monday‑Friday.
• Fully remote work for a New Jersey‑based client.
• Compensation ranging from $1,000 to $1,500 per month, based on experience.
• Product training, ongoing coaching, and growth potential as the company scales.