Customer Service Representative

About the role

Group O is looking for a Remote Customer Service Representative to join its call center team. You will be the first point of contact for customers, handling inquiries, orders, billing questions, and technical support with professionalism and empathy.

Key responsibilities

• Answer inbound calls and provide prompt, courteous, and accurate assistance.
• Identify root causes of issues, troubleshoot using available tools, and resolve problems to customer satisfaction.
• Maintain up‑to‑date knowledge of products, services, pricing, and promotions.
• Assist with order placement, returns, exchanges, shipment tracking, and account updates.
• Document all interactions and resolutions in the appropriate systems.
• Collaborate with sales, marketing, and technical support for escalated cases.
• Suggest process improvements to enhance the overall customer experience.

Required profile

• High School Diploma or equivalent.
• Basic customer service and phone handling experience.
• Reliable internet connection with at least 100 Mbps speed.

Required skills

What we offer

• Full‑time remote position.
• Hourly compensation of $16.00.
• Opportunities for training and professional development.