Customer Service Representative – 12pm to 8pm Shift

About the role

Seaside Plumbing is seeking a motivated Customer Service Representative to join the 2nd‑shift team. You will be the first point of contact for homeowners, delivering a warm, professional experience while handling scheduling, inquiries and follow‑ups.

Key responsibilities

• Answer incoming calls, schedule service appointments and assist customers via phone, email and chat.
• Provide a warm, professional experience and follow up to ensure expectations are met.
• Navigate multiple systems to input and manage customer information accurately.
• Collaborate with dispatch and field teams to ensure smooth operations.
• Maintain speed, accuracy and attention to detail in a fast‑paced environment.

Required profile

• High school diploma or GED.
• At least 1 year of customer service experience, preferably in a call‑center setting.
• Strong written and verbal communication skills and ability to stay organized under pressure.
• Detail‑oriented, empathetic and able to handle a high volume of calls.

Required skills

• Proficiency with Microsoft Office.
• Familiarity with Google Drive.
• Ability to navigate multiple computer systems and perform data entry quickly.

What we offer

• Competitive hourly pay $19–$22 based on experience.
• 100% paid health, dental and vision coverage for employee and family.
• $15,000 company‑paid life insurance with upgrade options.
• 401(k) plan with 4% match, performance bonuses and profit sharing.
• Paid vacation, sick leave, holidays and ongoing training.