Customer Service Representative – 12pm to 8pm Shift
seasideplumbing · Bishopville
Job description
About the role
Seaside Plumbing is seeking a motivated Customer Service Representative to join the 2nd‑shift team. You will be the first point of contact for homeowners, delivering a warm, professional experience while handling scheduling, inquiries and follow‑ups.
Key responsibilities
- Answer incoming calls, schedule service appointments and assist customers via phone, email and chat.
- Provide a warm, professional experience and follow up to ensure expectations are met.
- Navigate multiple systems to input and manage customer information accurately.
- Collaborate with dispatch and field teams to ensure smooth operations.
- Maintain speed, accuracy and attention to detail in a fast‑paced environment.
Required profile
- High school diploma or GED.
- At least 1 year of customer service experience, preferably in a call‑center setting.
- Strong written and verbal communication skills and ability to stay organized under pressure.
- Detail‑oriented, empathetic and able to handle a high volume of calls.
Required skills
- Proficiency with Microsoft Office.
- Familiarity with Google Drive.
- Ability to navigate multiple computer systems and perform data entry quickly.
What we offer
- Competitive hourly pay $19–$22 based on experience.
- 100% paid health, dental and vision coverage for employee and family.
- $15,000 company‑paid life insurance with upgrade options.
- 401(k) plan with 4% match, performance bonuses and profit sharing.
- Paid vacation, sick leave, holidays and ongoing training.
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Published 1 day ago
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seasideplumbing
Bishopville
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