Customer Service (Biometric Enrollment) Specialist - On Call

About the role

Amentum is hiring a Customer Service (Biometric Enrollment) Specialist for an on-call position at a USCIS Application Support Center. You will welcome applicants pursuing legal immigration to the United States, guide them through their biometrics appointment (identity verification and biometric capture) and provide front-line customer service representing Amentum and the U.S. Government. It is a casual on-call position, not full-time or part-time, paid $19.10 per hour under the Service Contract Act.

Key responsibilities

• Complete biometrics registration for applicants and capture electronic fingerprints, photographs and signatures within program-wide processing times.
• Ensure only approved applicants and visitors enter the center, using crowd-control barriers and visually inspecting applicants and their belongings.
• Provide customer service with a cheerful, respectful demeanor and safeguard personal identifiable information.
• Screen applicants for a valid appointment notice and identification, and conduct periodic facility checks reported to the Site Supervisor.
• Handle administrative paperwork such as tracking processing times, biometrics reconciliation and visitor logs.
• Assist the Site Supervisor and immigration officers in contacting law enforcement or first responders when necessary.

Required profile

• High school diploma or equivalent; ability to speak and write English.
• US citizenship required to obtain and maintain facility credentials at this location.
• Ability to stand for the shift duration, handle applicants' hands for fingerprints, and work in a fast-paced public environment.
• On-call availability Monday to Friday, 7:45am to 4:15pm, five days a week, as needed; hours are not guaranteed.
• Completion of biometrics training and certification within 60 days.

Required skills

• Basic computer skills, including typing.
• Desired: ability to speak a foreign language.

What we offer

• On-call eligibility for a 401(k) retirement savings plan and the Employee Assistance Program.
• Health, dental and vision insurance, paid time off and holidays, parental leave, educational reimbursement, employee stock purchase plan, disability and life insurance, and pet insurance (benefits may vary by employment type and location).