Customer Engineer III – Field Service (Billerica, MA)

About the role

As a Customer Engineer III at Applied Materials, you will act as the primary liaison with customers, installing, maintaining, and upgrading semiconductor equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues while ensuring high levels of customer satisfaction.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from senior engineers.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems.
• Coordinate with factory personnel and internal technical resources to complete customer‑required activities.
• Participate in escalation meetings, track issues, drive corrective actions, and provide status updates.
• Train, mentor, and provide technical guidance to junior Field Service Engineers.

Required profile

• Associate degree, military technical training, field service experience, or trade certification (Bachelor’s preferred).
• 4–7 years of experience in the semiconductor or equipment support industry.
• Experience with vacuum‑based, wet chemistry (plating), or dry chemistry (PVD) equipment.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Valid driver’s license; ability to obtain a passport for travel.
• Ability to work in a clean‑room environment and meet safety, environmental, and COVID‑19 protocols.

Required skills

• Vacuum‑based equipment operation
• Wet chemistry (plating) processes
• Dry chemistry (PVD) processes
• Software control systems
• Digital multimeter usage
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint