Customer Engineer II – Field Service (Billerica, MA)

About the role

As a Customer Engineer II at Applied Materials you will act as the direct liaison with customers, installing, maintaining and upgrading semiconductor equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance from senior engineers.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics tools for troubleshooting equipment issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of work experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Valid driver’s license and ability to obtain a passport if travel is required.

Required skills

• Digital analytics tools for troubleshooting.
• Basic diagnostic techniques.
• Proficiency with hand tools, including digital multimeters.
• Microsoft Excel, Word and PowerPoint.
• Reading electrical and mechanical schematics.

What we offer

• Salary range $31.00 – $42.40 per hour.
• Supportive work culture with learning and development opportunities.