Conversational AI & Agentic AI Manager

About the role

PwC is seeking a Conversational AI and Agentic AI Manager to lead the design and delivery of innovative AI‑driven user interaction solutions within its Advisory practice. You will shape cutting‑edge products that improve client experiences and support strategic business objectives.

Key responsibilities

• Lead development and implementation of AI‑powered contact‑center solutions.
• Guide multidisciplinary teams in planning and executing user‑interaction engineering projects.
• Use AngularJS to build dynamic, responsive user interfaces.
• Conduct usability testing and user research to inform design decisions.
• Gather functional requirements from stakeholders and translate them into technical specifications.
• Customize product designs to meet client needs and industry standards.
• Apply human‑centered design principles to ensure accessibility and usability.
• Analyze industry trends to identify innovation opportunities.
• Coach and mentor junior staff, fostering professional growth.
• Maintain strong client relationships to deliver exceptional service.

Required profile

• Bachelor’s degree or higher.
• Minimum of 5 years of relevant experience.

Required skills

• AngularJS
• HTML5
• Figma
• Dialogflow
• Amazon Lex

What we offer

• Opportunity to work on high‑impact AI projects within a leading professional services firm.
• Collaborative environment that encourages innovation and continuous learning.
• Leadership role with mentorship responsibilities.