Consulting Manager - Life Science Patient Experience

About the role

A Wavestone technology consulting practice is seeking a Manager with experience supporting Life Sciences (pharma and MedTech) clients. The role leads technology and transformation initiatives focused on operating model design, digital enablement and patient engagement, driving delivery, building client relationships and supporting patient-centric platforms in complex, global environments. The position is based in the Pittsburgh or New York office.

Key responsibilities

• Lead delivery of consulting engagements for Life Sciences clients, covering patient engagement strategy, patient journey, operating model transformation and digital enablement.
• Manage cross-functional teams and act as day-to-day client lead, scaling solutions such as patient support programs and engagement platforms.
• Own large-scale client projects, keeping them on time and within budget, and act as a key point of contact for clients.
• Develop business relationships, run business development plans (lead qualification, proposals, client meetings) and present compelling business reviews internally and externally.
• Lead and coach direct reports and project team members, recruit high-potential talent and develop governance programs.
• Represent the company at business marketing events and continuously improve methodologies.

Required profile

• Bachelor's degree (Business, Marketing, Engineering, Operations or similar); Master's/MBA preferred.
• 5+ years of consulting experience in Life Sciences with delivery of patient engagement or patient support solutions (digital, CRM or services-driven).
• Preferred: 8+ years of consulting including team leadership, practice development in life sciences technology, process improvement/Six Sigma/Lean Sigma experience, and ability to travel.
• Must be legally authorized to work in the U.S. without sponsorship.

Required skills

• Leading client engagements and complex projects (efficiency, quality, cost, digital capabilities)
• Technology strategic planning and stakeholder presentation skills
• Problem-solving, customer focus and people leadership (coaching and mentoring)

What we offer

• Salary placement based on experience and qualifications; bonus eligible.
• 401K savings plan with company match.
• Medical, dental and vision coverage.
• Employee stock option plan.
• 25 days PTO, 6 federal holidays and 4 floating holidays.
• Parental leave (4 months for birthing parent, 2 months for supporting parent).