Community Manager – Grow & Engage User Community

About the role

As a Community Manager at Air Apps you will shape and nurture a global user community across forums, social media and user groups. You will create a welcoming environment, drive conversations and connect users with our AI‑powered Personal & Entrepreneurial Resource Planner.

Key responsibilities

• Develop and execute strategies to grow and support user communities.
• Manage and moderate forums, social media groups and discussion platforms.
• Engage users by answering questions, moderating discussions and fostering positive interactions.
• Organise and promote community events, webinars and Q&A sessions.
• Collaborate with marketing, product and support teams to ensure a seamless user experience.
• Monitor and analyse community engagement metrics to optimise tactics.
• Identify and activate brand advocates, ambassadors and super‑users.
• Maintain community guidelines and ensure a safe, inclusive space.

Required profile

• Approximately 3+ years of experience in community management, social media or customer engagement.
• Strong written and verbal communication skills with the ability to inspire users.
• Proven ability to handle sensitive situations, mediate conflicts and enforce guidelines.
• Experience planning and executing community‑driven events or initiatives.
• Passion for building meaningful relationships and fostering brand loyalty.
• Data‑driven mindset with the ability to analyse engagement data and adjust strategies.

Required skills

• Discord
• Reddit
• Facebook Groups
• Slack

What we offer

• Apple hardware ecosystem for work
• Annual bonus