Community Manager – Build and Engage User Communities

About the role

As a Community Manager at Air Apps, you will shape and nurture a vibrant user community across forums, social media, and dedicated groups. You will create an inclusive environment, drive engagement, and connect users with our AI‑powered Personal & Entrepreneurial Resource Planner.

Key responsibilities

• Develop and execute strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and discussion platforms.
• Engage with users by answering questions, moderating conversations, and fostering positive interactions.
• Organise and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyse community metrics to optimise engagement tactics.
• Identify and activate brand advocates, ambassadors, and super‑users.
• Maintain community guidelines and ensure a safe, welcoming space.

Required profile

• Approximately 3+ years of experience in community management, social media, or customer engagement.
• Strong written and verbal communication skills with the ability to inspire users.
• Proven ability to handle sensitive situations, mediate conflicts, and enforce guidelines.
• Experience planning and executing community‑driven events.
• Data‑driven mindset with the ability to analyse engagement data and adjust strategies.

Required skills

• Discord
• Reddit
• Facebook Groups
• Slack

What we offer

• Apple hardware ecosystem for work.
• Annual bonus.