Community Lead – Build & Grow User Community

About the role

This is a hands‑on Community Lead role reporting directly to the General Manager at an early‑stage ambient AI startup. You will own the community end‑to‑end, building the full funnel from new user to passionate evangelist and creating a real feedback loop between the community and the product roadmap.

Key responsibilities

• Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
• Design and test concrete mechanics such as recognition systems, referral programs, and early‑access tiers to convert power users into active advocates.
• Mobilize the community at high‑impact moments, including product launches and user‑research initiatives.
• Gather rich feedback from community conversations and translate it into actionable product signals for the team.
• Coordinate in‑person events and experiences that deepen community bonds.
• Work across time zones with R&D, hardware, and supply‑chain teams to keep community insights flowing into the roadmap.
• Define scope independently and make operational calls as the role evolves.

Required profile

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
• Proven ability to design and test mechanics that turn power users into active advocates.
• Experience mobilizing communities for specific campaigns and coordinating across Growth, Marketing, and Product teams.
• Hands‑on platform experience with Discord, Reddit, X (Twitter), including moderation, engagement strategy, and feedback collection.
• Operationally sharp, comfortable making independent decisions and resolving community issues without existing frameworks.
• Track record of converting user feedback into actionable product insights and demonstrating measurable community impact.
• Experience working across distributed or cross‑timezone teams; fluency in Mandarin Chinese or other relevant languages is a strong plus.

Required skills

• Discord
• Reddit
• X (Twitter)

What we offer

• Salary range $150,000 – $180,000 USD annually.
• Hybrid work model: three days per week in the San Francisco Bay Area office.