Community Assistant

About the role

The New York City Department of Homeless Services is seeking a Community Assistant to support the daily operations of its shelter intake facilities. This role involves maintaining clean, safe, and welcoming environments for residents while assisting with basic client services.

Key responsibilities

• Perform general housekeeping duties, including cleaning restrooms, dormitories, laundry rooms, common areas, exterior perimeters, office spaces, kitchens, and cafeterias.
• Remove and dispose of litter and garbage, replenish toiletries, and manage linen distribution.
• Load and unload deliveries, stock supplies, maintain inventory records, and transport household items, equipment, and client lockers.
• Distribute client mail, organize serving areas, and participate in food‑service activities.
• Provide client escort services, monitor program activities, and assist with crowd‑control as needed.
• Carry out any additional duties related to client services as required.

Required profile

• No formal education or prior experience required.
• Ability to understand and follow simple instructions.
• Proficiency in English, both spoken and written.

Required skills

• Basic computer proficiency.
• Familiarity with the CARES system.

What we offer

• Stable, on‑site work schedule (Friday‑Tuesday, 4 pm‑12 am).
• Eligibility for Public Service Loan Forgiveness and other city employee benefits.
• Opportunity to contribute to a mission‑driven public service organization.