Commercial Customer Success Manager

About the role

At CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI‑powered code review platform, owning the full customer journey from kickoff to renewal and expansion.

Key responsibilities

• Build strong, meaningful relationships with customers and proactively understand their business objectives.
• Drive engagement and adoption throughout the full customer journey.
• Own a book of business to include renewals and expansion opportunities for customers with <5,000 employees.
• Become a product expert and understand all components of CodeRabbit.
• Educate customers on best product usage to maximize value.
• Champion customer needs internally, influencing the product roadmap.
• Communicate specific benefits and best practices of CodeRabbit to solve customer challenges.
• Own customer‑facing communications to ensure professional, concise messaging.
• Develop and present periodic reviews to customer leadership.

Required profile

• At least 3+ years of experience in customer success or account management.
• Technical competency to understand CodeRabbit’s software and build relationships with highly technical prospects.
• Customer obsession with a passion for delivering high‑quality experiences.
• Strong knowledge of the customer success space, including negotiations and procurement.
• Proficiency with sales methodologies such as MEDDPICC, SPICED, and Command of Message.
• Ability to establish trust at the CxO level and with software development practitioners.
• Familiarity with modern software development practices and version‑control ecosystems (e.g., Git, GitHub, CI/CD, VS Code, Cursor).
• Excellent communication skills in spoken and written English.
• Willingness to travel about 25% of the time to meet customers.

Required skills

• Git
• GitHub
• CI/CD
• VS Code
• Cursor

What we offer

• Work on cutting‑edge technology with real‑world impact.
• Collaborative and innovative environment.
• Competitive salary, equity, and benefits.
• Professional development opportunities.
• Target OTE of $125K‑$200K.