Commercial Account Manager – SaaS Lab Solutions

About the role

NetSoft, a US‑based SaaS provider of IntelliPath Pro, is looking for a Commercial Account Manager to own and grow relationships with its enterprise laboratory customers. The role combines upselling, account management, renewals and support for new sales, working closely with the CEO and Director of Customer Success.

Key responsibilities

• Own the upsell pipeline across the existing customer base, from opportunity identification through solutioning, proposal drafting and closing.
• Develop deep knowledge of each enterprise customer’s workflow, configuration and business goals to proactively surface expansion opportunities.
• Collaborate with the CEO and Director of Customer Success to scope, price and negotiate upsell deals, including add‑on products, new modules, services and custom work.
• Draft tailored proposals using NetSoft’s templates and pricing framework and manage the full commercial process, including stakeholder coordination and contract finalisation.
• Lead the renewal process for assigned accounts, preparing renewal agreements, assessing solution fit, adjusting pricing and flagging upsell potential.
• Support new‑deal solutioning and proposal creation alongside the business development and leadership teams.

Required profile

• Strong commercial instincts with a proven ability to identify and close expansion opportunities.
• Technical curiosity and the capacity to understand complex SaaS laboratory workflows.
• Excellent communication and presentation skills, capable of interacting with senior executives.
• Organizational discipline to manage multiple accounts and pipelines simultaneously.

Required skills