Collections Specialist

About the role

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. The role supports aging report reviews, audits, and provides excellent customer service to internal and external stakeholders.

Key responsibilities

• Contact customers regarding past‑due invoices and document collection efforts accurately.
• Assist in resolving basic billing disputes and escalate complex issues to the Supervisor.
• Monitor assigned accounts and follow up on overdue balances.
• Respond to inquiries promptly and professionally, maintaining positive customer relationships.
• Identify opportunities to streamline workflows, enhance automation, and improve collections efficiency.
• Perform additional responsibilities as assigned by the Collections Supervisor.

Required profile

• Associate’s degree in Accounting, Business or equivalent experience (preferred).
• 0‑2 years of AR/collections experience (entry‑level).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time‑management skills.
• Ability to work in a fast‑paced Global Business Services environment.

Required skills

• Microsoft Office Suite (Word, Excel, Outlook).
• ERP systems – Oracle or Microsoft Dynamics.
• Proficiency in Microsoft Excel.