Collections Specialist

About the role

The Collections Specialist supports the Accounts Receivable function by contacting customers on past‑due invoices, resolving basic billing disputes, and maintaining accurate account information. This full‑time onsite position works within CooperVision’s Global Business Services environment, focusing on detail‑oriented transactional activities.

Key responsibilities

• Contact customers regarding past‑due invoices and document collection efforts.
• Assist in resolving basic billing disputes and escalate complex issues to the supervisor.
• Monitor assigned accounts, review aging reports, and follow up on overdue balances.
• Provide prompt, professional responses to internal and external inquiries.
• Identify workflow improvement opportunities to enhance automation and efficiency.
• Perform additional duties as assigned by the Collections Supervisor.

Required profile

• Associate’s degree in Accounting, Business, or equivalent experience (preferred).
• 0‑2 years of AR/collections experience (entry‑level).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time‑management skills.
• Effective communication and customer‑service abilities.
• Ability to thrive in a fast‑paced Global Business Services environment.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Advanced Microsoft Excel skills.
• Experience using ERP systems for collections and account management.