Collections Specialist – Contract (Onsite)

About the role

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

Key responsibilities

• Contact customers regarding past‑due invoices and document collection efforts accurately.
• Assist in resolving basic billing disputes and escalate complex issues to the Supervisor.
• Monitor assigned accounts and follow up on overdue balances.
• Respond to inquiries promptly and professionally while maintaining positive customer relationships.
• Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections process, leveraging GBS best practices.
• Perform additional responsibilities as assigned by the Collections Supervisor.

Required profile

• Associate’s degree in Accounting, Business or equivalent experience (preferred).
• 0‑2 years of AR/collections experience (entry‑level).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time‑management skills.
• Effective communication and customer service abilities.
• Ability to work in a fast‑paced Global Business Services environment.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Oracle ERP
• Microsoft Dynamics ERP