Client Strategist

About the role

Grotto AI is seeking a highly organized and personable Client Strategist to own end‑to‑end customer relationships. You will guide new and existing multifamily housing clients through implementation, training, and ongoing support of our AI‑driven leasing platform.

Key responsibilities

• Lead implementations and onboarding, configuring the platform and training leasing teams.
• Design and deliver engaging training sessions that inspire adoption.
• Provide proactive, real‑time support, monitoring usage signals to prevent drop‑offs.
• Act as the Voice of the Customer, relaying insights to Product and Sales for continuous improvement.
• Establish best‑practice deployment processes as the company scales.

Required profile

• 2‑10 years of experience in customer success, implementation, or related client‑facing roles.
• Unreasonably organized with a keen eye for detail and systematic work habits.
• Warm, empathetic communicator who can build genuine rapport with leasing agents.
• Comfortable working in a fast‑moving AI/PropTech environment.

Required skills

What we offer

• Opportunity to shape customer operations at an early‑stage AI startup.
• Collaborative, mission‑driven culture focused on transforming rental housing.
• Competitive compensation and equity package.