Call Center Agent
Qureos Inc · San Diego
Job description
About the role
The Braumart Theatre is looking for an enthusiastic Call Center Agent to be the first point of contact for patrons. You will handle inbound calls and emails, provide information about events, and support ticket transactions.
Key responsibilities
- Professionally handle inbound calls and email enquiries regarding ticket sales, event information, and general queries.
- Provide accurate details about concerts, tribute shows, and community events.
- Process ticket bookings, exchanges, and refunds efficiently using the designated ticketing system.
- Resolve customer issues and complaints with empathy, ensuring positive outcomes.
- Maintain up‑to‑date knowledge of theatre schedules, promotions, and policies.
- Record customer interactions and transactions accurately in the database.
Required profile
- Enthusiastic and customer‑focused attitude.
- Strong verbal and written communication skills.
- Ability to manage multiple inquiries simultaneously.
- Attention to detail and accuracy in data entry.
Required skills
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Published 2 weeks ago
Expires 1 month from now
16 views · 0 interested
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Qureos Inc
San Diego