Business Relationship Manager

About the role

The Business Relationship Manager (BRM) acts as a key partner and advisor to business units, aligning IT solutions with the university’s strategic objectives and delivering maximum value. This hybrid role requires on‑site collaboration at least three days a week and occasional availability outside normal hours to address urgent business needs.

Key responsibilities

• Develop and nurture strategic relationships with business partners, serving as a trusted advisor and liaison between business units and IT (40%).
• Provide strategic advice on technology trends and opportunities, shaping business technology strategy and ensuring alignment with IT services (30%).
• Advocate for business projects within the IT community, highlighting their strategic importance (15%).
• Collaborate with product and service managers to translate business needs into prioritized solution plans (15%).

Required profile

• Bachelor’s degree in computer science, MIS, or related field.
• Six to eight years of project and relationship management experience focused on strategic business engagement.
• Strong analytical, communication, stakeholder management, and conflict‑resolution skills.
• Leadership ability to mentor a team of BRMs and drive collaborative relationship management.

Required skills

• Knowledge of risk management, architecture, and testing concepts.
• Understanding of product management and ability to work with product/service managers.
• Negotiation, influence, and emotional‑intelligence capabilities.
• Strategic visioning and crisis‑management experience.

What we offer

• Comprehensive benefits package including medical, vision, dental, paid time off, tuition assistance, wellness, retirement, and commuting support.
• Competitive salary range based on experience and qualifications.