Business Operations Specialist - Care At Home

About the role

UT Southwestern Medical Center in Dallas is hiring a Business Operations Specialist for its Care at Home division. The role supports operational coordination, workflow monitoring, logistics management and performance tracking across home health, home infusion, remote patient monitoring and other home-based programs. It partners with clinical, operational and revenue cycle teams to support documentation readiness for billing and helps leadership track operational and financial performance. The position may also coordinate and oversee operational support staff as assigned.

Key responsibilities

• Support operational coordination across Care at Home service lines and monitor referral intake workflows
• Track authorization processes and payer verification workflows
• Support scheduling logistics, geographic coverage coordination and clinician capacity monitoring
• Maintain operational trackers and dashboards on admissions, referrals, productivity and capacity
• Assist leadership with operational and financial reporting and track indicators affecting revenue cycle performance
• Coordinate with revenue cycle, intake and clinical teams to close documentation gaps affecting billing readiness
• Support supply chain and equipment logistics for field-based care, and help implement workflow optimization projects
• Prepare reports and summaries for leadership and coordinate the work of operational support staff

Required profile

• High school diploma or equivalent
• Previous experience supporting operational workflows in home health, post-acute care, ambulatory care or similar healthcare settings
• Preferred: 5 years of healthcare operations or healthcare administrative experience, and experience with Care at Home, Home Health, Infusion or Post-Acute Care operations
• Familiarity with EPIC systems or operational platforms, and experience with scheduling logistics, referral coordination or intake operations

Required skills

• Proficiency in MS Word, Excel, Visio, RedCap and Power BI
• Ability to use PC-based word processing, spreadsheets and databases
• Strong organizational, coordination and problem-solving skills

What we offer

• PPO medical plan available day one at no cost for full-time employee-only coverage, with 100% coverage for preventive care
• Paid time off and paid parental leave benefit
• Retirement programs through the Teacher Retirement System of Texas
• Wellness programs and tuition reimbursement
• Public Service Loan Forgiveness (PSLF) qualified employer