Bookkeeping Support Specialist

About the role

Layer is building modern accounting software that integrates directly with the tools SMBs use every day. As a Bookkeeping Support Specialist you will guide small‑business customers through onboarding, answer their bookkeeping questions, and ensure a smooth, high‑quality experience.

Key responsibilities

• Conduct live video onboarding calls to collect business context and set up bookkeeping (bank/credit‑card connections, historical data, etc.).
• Provide chat and email support, diagnosing issues and delivering timely resolutions.
• Maintain accurate customer notes and status updates in internal systems for seamless handoffs.
• Collaborate with cross‑functional teams to improve workflows and relay product feedback.
• Exceed partner and customer expectations with proactive, detail‑oriented service.

Required profile

• 2+ years in a customer‑facing support, onboarding, or bookkeeping role.
• Familiarity with small‑business bookkeeping fundamentals and basic financial concepts.
• Strong live communication, active listening, and written communication skills.
• Excellent attention to detail and ability to manage multiple tasks simultaneously.
• Ownership mindset and desire for continuous growth.

Required skills

What we offer

• Opportunity to shape a next‑generation accounting platform.
• Collaborative, fast‑moving environment focused on SMB success.
• Professional development and growth pathways.