Bilingual Virtual Assistant – Mortgage Operations

About the role

We are seeking a proactive, dependable, and highly organized bilingual (English/Spanish) Virtual Assistant to support our growing U.S.-based mortgage business. This full‑time remote position offers long‑term growth opportunities and comprehensive training on mortgage processes and related software.

Key responsibilities

• Manage emails, calendars, and day‑to‑day administrative tasks.
• Communicate with clients, borrowers, real‑estate agents, and partners via calls and messages in both English and Spanish.
• Request, track, and organize required documents and keep the CRM and loan pipeline up to date.
• Follow up on leads, pending items, and outstanding tasks.
• Assist with contracts, estimates, and other administrative documentation.
• Support loan files through various stages and handle closing procedures.
• Maintain recurring administrative tasks, reimbursements, and SOP documentation.

Required profile

• Fluent written and spoken English and Spanish.
• Reliable wired internet connection and a quiet, private workspace.
• Own laptop/desktop with a professional headset.
• Full‑time availability Monday‑Friday, 8:00 AM–6:00 PM Eastern Time.
• Ability to learn new software platforms quickly and follow documented processes.

Required skills

• Experience with CRM platforms.

What we offer

• $500 USD base salary per month plus performance incentives.
• Comprehensive training on mortgage operations and related systems.
• Opportunity for long‑term growth within the company.