Bilingual Property Management Operations Coordinator

About the role

We are seeking a senior Bilingual Property Management Operations Coordinator to join our client’s remote operations team. The role focuses on handling day‑to‑day maintenance requests, coordinating with vendors, and communicating with tenants in both English and Spanish.

Key responsibilities

• Receive and log incoming maintenance and service calls from tenants.
• Document and track maintenance requests using the AppFolio platform.
• Identify appropriate vendors, initiate service orders, and coordinate schedules.
• Facilitate communication between tenants and vendors via phone, email, text, and WhatsApp.
• Follow up on request status, ensuring timely resolution and accurate record‑keeping.
• Escalate issues when necessary and contribute to process improvements.

Required profile

• Fluent verbal and written communication in English and Spanish.
• Proven experience handling maintenance/service calls and vendor coordination.
• Strong phone etiquette and independent work capability.
• Willingness to work Pacific Standard Time business hours.
• Organized, proactive, and able to manage multiple requests simultaneously.

Required skills

• AppFolio (mandatory)

What we offer

• Full‑time remote position with a 1‑year renewable contract.
• Monthly salary of USD 1,350.
• Opportunity to shape and improve maintenance coordination processes.