Bilingual Personal Injury Intake Specialist (Virtual Assistant)

About the role

DC Law Group, PC is hiring a bilingual Virtual Assistant – Personal Injury Intake Specialist to act as the first point of contact for prospective clients. The position is full time and remote only, and candidates must be fluent in both English and Spanish.

Key responsibilities

• Answer a high volume of inbound calls and reply promptly to emails and online inquiries with empathy and professionalism.
• Screen prospective personal injury claims using firm guidelines, conduct detailed intake interviews and gather information about the incident, injuries and insurance coverage.
• Follow up with prospective clients, help qualified clients complete their retainer agreements and collect required documents.
• Enter and update client and case information in the firm's case management system and keep digital files organised.
• Coordinate with attorneys and case managers so that clients can be handed off smoothly once they sign.

Required profile

• At least two years of personal injury intake experience.
• Fluency in spoken and written English and Spanish (B1/C1 or better).
• Ability to work remotely full time.
• Must have two screens or monitors.

Required skills

• Strong phone, writing and client service skills.
• Accurate data entry and attention to detail.
• Ability to handle multiple inquiries and follow-ups in a fast-paced environment while working independently.

What we offer

• Competitive pay.
• Opportunities for professional growth and advancement.
• A supportive team and the chance to help injured clients from their first call.

To apply, send your résumé by email to the firm's careers contact and briefly describe your personal injury intake experience.