Bilingual Dental Administrative Assistant (Remote)

About the role

We are seeking a bilingual Dental Administrative Assistant to provide remote support for a U.S.-based dental practice. The role involves handling patient communications in English and Spanish, managing appointments, verifying insurance, and supporting the office’s administrative workflow.

Key responsibilities

• Answer inbound calls and make outbound calls in both English and Spanish.
• Schedule, confirm, and manage patient appointments, including recall and reactivation calls.
• Verify dental insurance eligibility and obtain benefit details.
• Enter and update patient, insurance, and appointment data in the practice management system.
• Follow up on outstanding, rejected, and aging claims.
• Document all patient and insurance interactions accurately.
• Respond to voicemails, texts, and assigned administrative tasks.
• Escalate clinical questions or sensitive concerns to the in‑office team.
• Provide a brief end‑of‑day report summarizing completed work and unresolved items.

Required profile

• Advanced English communication skills, both verbal and written.
• Fluent Spanish with professional communication ability.
• Semi‑senior level capable of independent task management and follow‑up.
• Previous experience with dental practice management software.
• Background in dental administration, patient coordination, or dental insurance support.
• Strong attention to detail and organized work style.

Required skills

• Dental practice management software