Bespoke Travel Designer & Operations Lead

About the role

We are seeking an experienced Bespoke Travel Designer & Operations Lead to join a VIP Guest Services team that creates once‑in‑a‑lifetime journeys for a select group of high‑profile guests. You will own the end‑to‑end creation of a small number of fully custom, never‑been‑done‑before trips, from initial concept through on‑the‑ground operations, sourcing exclusive homes and experiences and choreographing them into flawless itineraries.

Key responsibilities

• Brainstorm, research, scout, and build a portfolio of custom small‑group and private trips tailored to distinct guest profiles.
• Design complete itineraries that cannot be booked anywhere else, unlocking unique destinations, cultural moments, homes, and experiences.
• Own the operational plan for each trip, including transportation, timing, luggage, insurance, and contingency planning.
• Source and secure accommodations, negotiate rates and amenities with vendors, and manage guest budgets.
• Serve as the point of contact for guests during travel, resolving issues and emergencies as they arise.
• Build and maintain relationships with luxury home owners, villa partners, and experience vendors to ensure high‑quality delivery.

Required profile

• Proven experience designing and operating bespoke small‑group or private trips for discerning clientele, with real examples from concept to completion.
• Background with a tour operator, luxury travel design firm, premium membership travel program, or comparable environment.
• Strong operational planning skills, including group logistics, vendor coordination, and contingency management.
• Global travel destination knowledge and an established network of suppliers, property owners, and experience providers.
• 10+ years of luxury travel experience and 5+ years of team management experience.

What we offer

• Pay rate of $65‑$75 per hour.
• Medical, dental, and vision benefits.
• 401(k) retirement plan.