Benefit Account Manager – On‑site (GA)

About the role

We are seeking a Benefit Account Manager to oversee and grow relationships with our on‑site clients in Georgia. The role bridges sales, support, and client teams to ensure seamless implementation and renewal of group benefit programs.

Key responsibilities

• Coordinate implementation and renewal processes for new and existing benefit accounts.
• Lead strategy meetings, gather documentation, and work with Business Consultants to define client needs.
• Analyze market rates, negotiate coverage terms and renewal rates with carriers, and obtain quotes when required.
• Prepare and deliver final renewal packages, manage applications, and monitor benefit administration portals to meet submission deadlines.
• Conduct first‑bill audits, present findings to clients, and ensure compliance with benefit contributions and COBRA regulations.
• Maintain high‑level client relationships, provide 24‑hour response times, and drive customer retention and satisfaction.

Required profile

• Strong knowledge of group benefit products and regulations.
• Excellent problem‑resolution, negotiation, and communication skills.
• Professional demeanor with the ability to travel for client meetings.
• Experience in managing client accounts within HR or benefits services.

Required skills

• N/A