Assistant Call Center Manager

About the role

The Assistant Call Center Manager at Seaside Plumbing supports and coaches Customer Service Representatives and Dispatchers, assists daily call‑center and dispatch operations, ensures schedules stay full and optimized, monitors call quality, and steps in as acting manager when needed.

Key responsibilities

• Support and coach Customer Service Representatives and Dispatchers.
• Assist with daily call‑center and dispatch operations.
• Help keep the schedule full and optimized each day.
• Monitor call quality and provide real‑time feedback for quality control.
• Reinforce call scripts and booking processes.
• Assist in training and onboarding new team members.
• Track and support team performance metrics such as booking % and call quality.
• Act as manager on‑call when required and communicate expectations.

Required profile

• Experience in a call‑center, dispatch, or customer‑service environment.
• Enjoys coaching and helping others improve.
• Organized, detail‑oriented and proactive.
• Clear, confident communicator.
• Aspired to grow into a leadership role.

What we offer

• Competitive pay: $25‑27 per hour based on experience and performance.
• 100% paid health, dental, and vision coverage for employee and family.
• $15,000 company‑paid life insurance.
• 401(k) with 4% match and profit‑sharing.
• Paid vacation, sick time, and holidays.
• Gym membership.
• Ongoing leadership and professional development.