Appointment Business Center Scheduler I/II

About the role

The Appointment Business Center Scheduler I/II supports the University of Arkansas for Medical Sciences by managing patient appointment flow, coordinating resources, and ensuring efficient operation of the business center. This full‑time, day‑shift position is essential to maintaining high‑quality patient service and smooth administrative processes.

Key responsibilities

• Schedule, confirm, and modify patient appointments across multiple clinics.
• Maintain accurate appointment records and update the scheduling system in real time.
• Communicate with clinical staff to resolve conflicts and optimize resource allocation.
• Provide front‑line support for patients, answering inquiries and guiding them through the scheduling process.
• Generate daily and weekly reports on appointment metrics and identify areas for improvement.

Required profile

• Current University of Arkansas System employee (including student employees and graduate assistants) eligible to work in the United States.
• Strong organizational skills and attention to detail.
• Excellent communication abilities and a customer‑service mindset.
• Ability to work collaboratively in a fast‑paced healthcare environment.

Required skills

• Proficiency with scheduling software and Microsoft Office Suite.

What we offer

• Comprehensive medical, dental, and vision benefits for eligible staff and families.
• Retirement plan with up to 10% employer match.
• Basic life insurance coverage up to $50,000.
• Paid holiday, vacation, and sick leave.
• Education discounts for staff and dependents.
• Career training, educational opportunities, and merchant discounts.