Air Import Agent

About the role

An Air Import Agent coordinates and manages international air freight import shipments, ensuring cargo moves efficiently from origin to destination while complying with customs regulations, airline requirements and company procedures. The agent is the main point of contact for customers, airlines, customs brokers and transportation providers. The role is office-based, with frequent communication by phone and email.

Key responsibilities

• Coordinate and monitor air import shipments from arrival to final delivery.
• Prepare, review and process import documents such as Air Waybills, commercial invoices, packing lists and customs documentation.
• Communicate with airlines, ground handlers, customs brokers, trucking companies and customers about shipment status.
• Arrange cargo release, customs clearance and inland transportation, and track shipments with proactive updates.
• Verify shipment details and enter accurate data into transportation management systems.
• Resolve delays, damages, discrepancies and service issues, and ensure compliance with U.S. Customs, TSA requirements and company policies.
• Manage billing, invoicing and cost control, maintain shipment records and support customers with quotes and inquiries.

Required profile

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Experience in freight forwarding, logistics, supply chain or air cargo operations preferred.
• Knowledge of air freight import procedures and customs regulations.
• Ability to work in a fast-paced environment and handle multiple shipments at once.
• U.S. work authorization required; applicants must be authorized to work for any employer in the U.S.

Required skills

• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with logistics software or CW1 preferred.
• Preferred: knowledge of IATA regulations, airline cargo procedures and CBP processes.

What we offer

• Pay range of $57,000 to $60,000 ($27.40 to $28.85 per hour), depending on experience and location.
• Health insurance, paid time off and 401k match for full-time employees.
• Overtime, early morning, evening or weekend coverage may be required occasionally.