Administrative Assistant – Receptionist

About the role

We are seeking an Administrative Assistant‑Receptionist to provide front‑desk support and administrative assistance for our Seattle office. The role involves handling incoming calls, data entry, and coordinating various operational communications.

Key responsibilities

• Answer and route all incoming calls promptly and professionally during Pacific Time Zone office hours (8 am‑5 pm).
• Enter new client bookings, leads, invoices, and other travel‑related information into the AgentMate CRM system accurately.
• Forward client invoices, waitlist notifications, visa/health alerts, and other vendor communications to the appropriate agents and operational staff.
• Process travel insurance purchases, client gift orders, and group space requests, ensuring details are recorded in AgentMate.
• Assist with special projects as assigned by management.

Required profile

• High School Diploma or equivalent.
• At least two years of administrative or clerical experience.
• Strong attention to detail and excellent English language and customer‑service skills.
• Effective communication, problem‑solving, and organizational abilities.

Required skills

• Proficiency with Microsoft Office Professional applications.
• Experience using CRM systems (AgentMate preferred).

What we offer

• Medical insurance and transportation allowance.
• Meal tickets and paid time off.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Potential incentive, commission, or discretionary bonus based on performance.