Account Representative – Customer Service & Sales

About the role

The Account Representative will service customers via inbound and outbound calls, presenting and closing sales of medical products and services, handling patient enrollment and repeat order opportunities in a courteous, professional manner.

Key responsibilities

• Process leads from external departments and follow up with product offerings.
• Place outbound telephone calls in response to customer inquiries and approved marketing leads.
• Research issues, resolve problems and communicate outcomes to customers.
• Update all pertinent records in the Brightree system following corporate compliance guidelines.
• Meet or exceed quality and quantity performance standards.
• Support departmental goals through task completion, training and collaboration.

Required profile

• High school diploma or equivalent.
• Minimum of one year experience in a related field.
• Willingness to engage in telephone direct sales.
• English/Spanish bilingual preferred.
• Experience with DME, Brightree, or call‑center environments is a plus.
• Ability to take initiative and work independently.

Required skills

• Proficiency with the Brightree software system.
• Strong data‑entry and general computer skills.

What we offer

• Comprehensive medical, dental and vision insurance plus wellness programs.
• Competitive 401(k) plan with immediate company match.
• Generous paid time off, flexible work hours and flexible work arrangements.
• Professional development opportunities including training, mentorship and tuition reimbursement.
• Recognition programs, bonuses and employee events.
• Total compensation range $49,360 – $60,904 per year.