Account Manager - Company Police

About the role

Allied Universal, a security and facility services company, is hiring an Account Manager for its company police unit in Winston-Salem, NC. The Account Manager leads daily security operations, guides and develops a team of security officers and supervisors, and acts as the main point of contact for clients.

Key responsibilities

• Schedule security officers using AI-powered tools, meeting client contract hours while minimizing unbilled overtime
• Hire, coach and manage security officers and supervisors, overseeing payroll, performance and employee relations
• Act as the primary client contact and ensure high-quality service
• Respond to escalated incidents and emergencies, coordinating with clients and internal teams
• Oversee training, safety and site operational standards, and manage inventory of uniforms, equipment and supplies

Required profile

• Current or previously held sworn law enforcement certification
• At least 10 years of progressive law enforcement leadership experience, including 5 years at command level (Captain, Major, Deputy Chief, Assistant Chief, Chief or equivalent)
• Demonstrated leadership in a healthcare system, hospital police department, university medical center or healthcare-focused public safety organization
• Experience with workplace violence programs, behavioral health response protocols, patient and visitor safety initiatives and Joint Commission readiness
• Experience leading emergency management and incident command responses
• Bachelor's degree required; Master's preferred

What we offer

• Salary of $90,000 to $110,000
• Medical, dental, vision, basic life, AD&D, retirement and disability insurance
• Eight paid holidays, five sick days and four personal days
• Vacation accrued at 3.08 hours per two weeks, paid out only where required by law