Account Manager – Client Success in Programmatic Recruitment

About the role

The Account Manager will maintain and grow relationships with Appcast clients, overseeing their advertising spend and guiding them through Appcast’s software and managed services. This role acts as an extension of the client’s team, leveraging data and strategic capabilities to achieve and exceed client goals.

Key responsibilities

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
• Own a portfolio of client accounts, understand desired outcomes, and collaborate with internal teams to drive KPI achievement.
• Track and manage client advertising spend, proactively identifying budget issues and proposing solutions.
• Provide media and marketing research, develop multi‑channel campaigns, and make strategic recommendations.
• Perform complex data analysis, derive insights, and present regular reports, including weekly updates and quarterly business reviews.
• Partner with product and development teams to resolve technical issues and enhance client understanding of the platform.

Required profile

• Professional experience solving client problems, preferably in a technical environment.
• Strong cross‑team collaboration skills and ability to communicate via multiple platforms.
• Excellent written and verbal communication, with experience crafting analytical presentations.
• Bachelor’s degree or equivalent experience and 3+ years in account management or customer success.

Required skills

• Slack
• Jira
• Microsoft Teams