Account Director – Client Growth & Retention

About the role

CodaMetrix is an AI‑driven revenue‑cycle management company that provides autonomous coding solutions to healthcare providers. The Account Director owns a portfolio of client relationships, driving adoption, retention and growth of the platform, while senior leaders also manage escalations and mentor the team.

Key responsibilities

• Develop and execute growth and retention strategies to increase usage, adoption and identify upsell or cross‑sell opportunities.
• Build trusted‑advisor relationships with key stakeholders and expand footprint across each account.
• Translate advanced analytics into actionable insights that help clients make data‑driven decisions.
• Partner with product, sales, implementation and solutions teams to drive adoption of new features and manage cross‑functional escalations.
• Monitor client health, resolve issues proactively and conduct regular business reviews.

Required profile

• 5+ years of account management experience with a focus on strategic client relationships and revenue growth; at least 3 years in healthcare.
• Strong analytical and critical‑thinking abilities with a proven track record of identifying and resolving risk before it reaches the client.
• Comfortable working in a fast‑paced startup environment and collaborating with remote teams.

What we offer

• Health, dental and vision insurance with 80% of medical costs covered.
• 401(k) retirement plan with eligibility after one month.
• Generous paid time off and flexible work arrangements (hybrid, Boston office preferred).
• Annual performance reviews, professional development support and employee recognition awards.
• Modern office in Boston’s Back Bay, employer‑paid life, short‑term and long‑term disability insurance.