Access Coordinator II – Clinical Support

About the role

Access Coordinator II works under supervision to provide comprehensive support for patient‑care activities across cardiovascular, internal medicine, and primary‑care clinics. The role includes greeting the public, answering phones, coordinating appointments, referrals, tests, and procedures, checking patients in and out, collecting payments, verifying insurance, and assisting with hospital admissions and surgery scheduling.

Key responsibilities

• Schedule, reschedule, coordinate and cancel appointments using the hospital system and conduct pre‑registration as needed.
• Verify insurance eligibility, explain benefits, request outside records, and gather referral information.
• Maintain accurate patient information, create new charts, and process orders in the system.
• Provide courteous front‑desk service, handle conflicts professionally, and keep detailed communication records.

Required profile

• High school diploma/GED and at least two years of customer‑service or healthcare experience.
• Basic proficiency with computers (MS Office preferred) and strong telephone etiquette.
• General knowledge of office equipment such as printers and scanners.
• Preferred: call‑center experience, registration/billing/scheduling background, and basic medical terminology knowledge.

Required skills

• MS Office
• Basic computer proficiency

What we offer

• Medical, dental and vision health plans for eligible staff and families.
• Holiday, vacation and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement plan with up to 10% matched contribution.
• Basic life insurance up to $50,000.
• Career training, educational opportunities and merchant discounts.
• Concierge prescription delivery on the main campus.
• Hourly wage $16.88 (equivalent to $35,110.40 annually).