Zoho CRM Integration Engineer

About the role

A Zoho CRM and integration engineer is needed to take ownership of a US-based client's Zoho setup end to end. The client has a sales floor of 25-30 people and the system was originally built by an external partner. The role moves the client from Zoho CRM Plus to Zoho One and rolls out a cloud phone system (JustCall) integrated with Zoho CRM.

Key responsibilities

• Take over the existing Zoho setup from the external partner, map and document how it is used, and migrate from Zoho CRM Plus to Zoho One without disrupting daily sales and intake work.
• Configure and roll out a cloud telephony platform (JustCall) to an agreed spec, integrating it with Zoho CRM via APIs and webhooks for click-to-call, call logging and lead routing, and work with the client's telephony consultant on call flows.
• Review legacy workflows, Deluge functions and automations, keeping what works, fixing what breaks and retiring what is unused.
• Own the long-term health of the system and its integrations, including access, data quality and performance.
• Plan, test and roll out changes carefully on live systems, with rollback plans and user communication.
• Write clear documentation for workflows, automations and integrations, and work daily with US-based client stakeholders to turn business requests into Zoho solutions.

Required profile

• 2-4 years of hands-on experience with Zoho CRM and Zoho One.
• At least one Zoho CRM Plus to Zoho One migration or similar platform consolidation delivered end to end.
• Experience connecting SaaS tools to a CRM via REST APIs or webhooks, with light scripting in Python or JavaScript.
• Strong written and spoken English and comfort working with senior client stakeholders.
• Good to have: background at a Zoho partner or implementation firm, exposure to cloud telephony (JustCall, Aircall, RingCentral, Dialpad, Twilio), and experience in a consulting or client-facing delivery environment.

Required skills

• Deluge scripting and Zoho Flow
• Zoho CRM and Zoho One
• REST APIs and webhooks
• Python or JavaScript

What we offer

• Gym, travel and food allowance
• Annual certification
• Paid time off and holidays
• Bi-annual performance reviews and bonuses