Service Writer - Vehicle Maintenance Facility

About the role

Amentum is hiring a Service Writer for a vehicle maintenance facility. The role initiates equipment services and repairs by diagnosing performance problems, writing repair orders and keeping customer records, while coordinating with the Shop Foreman and Supervisor on job priorities.

Key responsibilities

• Diagnose mechanical problems through customer descriptions, inspections, test drives and vehicle records, then write work orders with symptoms, causes and required repairs.
• Answer calls, assist walk-in customers and monitor Maximo and Outlook for repair requests.
• Generate Maximo work orders, attach job plans, assign labor and track work order progress.
• Act as point of contact between the facility and other departments, and give customers expected return times and maintenance schedules.
• Provide deadline and deferred maintenance reports to the Supervisor and keep equipment records up to date.
• May help the Shop Foreman with Maximo data entry, material control and training of light-vehicle operators, and may train operators of pick-up trucks.
• Manage office and break room supplies, shop-mouse tasks, lockers and uniforms, enter training records and file documentation.
• Maintain a safe workplace and follow quality and procedure compliance requirements.

Required profile

• High school diploma or equivalent; minimum four years' experience in a vehicle maintenance shop.
• Willingness and ability to deploy to Antarctica for extended periods, with medical, dental, drug screening, background check and US citizenship requirements.
• Ability to lift and move items and work outdoors in extreme cold.
• Valid US driver's license; facility credentials require US citizenship.

Required skills

• Computer experience, preferably Windows 10 and Microsoft Office; proficiency in Excel, Word and PowerPoint.
• Experience with an asset management and electronic corrective maintenance program (Maximo preferred).
• Strong written and verbal communication, problem-solving and decision-making, and ability to work with minimal supervision.