Service Technician – Northeast US

About the role

We are seeking a Service Technician to support Fastems customers across the Northeastern United States. The role focuses on delivering high‑quality service for Fastems equipment, ensuring customer expectations are met and production goals are achieved.

Key responsibilities

• Provide on‑site service support for Fastems equipment in the U.S., Canada and Mexico.
• Attend breakdowns, diagnose issues and resolve customer challenges promptly.
• Support installation of new capital equipment and assist with commissioning.
• Act as communication liaison between the customer, Head of Service and internal service department.
• Collaborate with office and administrative teams to deliver comprehensive service solutions.
• Assess complex technical requirements and recommend suitable solutions.

Required profile

• Field‑service experience with frequent overnight travel.
• Ability to work in high‑precision production environments.
• Professional, personable attitude with strong customer focus.
• Highly organized, self‑motivated and able to manage workload independently.

Required skills

• Electro‑mechanical fault finding.
• Knowledge of CNC, robotics and automation systems.
• Proficiency with Windows‑based software and general computer literacy.