Service Coordinator – Scheduling & Dispatch

About the role

PSI Process is looking for a Service Coordinator to manage the planning and dispatch of service crews across its water and wastewater solutions business. The role supports both routine maintenance and emergency calls, ensuring timely service delivery for a diverse customer base.

Key responsibilities

• Plan and schedule service crews and subcontractors for daily jobs.
• Handle and dispatch all emergency service calls.
• Process paperwork, including scanning documents and posting time entries.
• Open service orders and keep the system updated.
• Track and generate monthly preventative‑maintenance reports.
• Communicate with service and sales personnel and maintain professional etiquette with customers.

Required profile

• Highly organized with strong attention to detail.
• Excellent time‑management and multitasking abilities.
• Self‑starter who follows procedures and works well in a team.
• Strong verbal and written communication skills.

Required skills

• Proficiency with Microsoft Office.

What we offer

• Employee Stock Ownership Plan (ESOP) and annual bonus.
• Comprehensive medical, dental, vision, life and disability insurance.
• Tuition reimbursement and other employee benefits.