Senior Strategic Accounts Manager (Mid-Market)

About the role

Garner Health is seeking a Senior Strategic Accounts Manager to lead the retention and growth of its mid‑market employer clients (250‑1,000 employees). Reporting to the Director of Strategic Accounts, you will act as a trusted partner on plan design, cost trends and performance, helping employers achieve better health outcomes while controlling costs.

Key responsibilities

• Own the end‑to‑end process for retaining and upselling small and mid‑market employer clients.
• Collaborate with Account Managers to ensure an excellent client experience and delivery of expected results.
• Serve as the client’s strategic advisor on plan design, cost‑bending strategies and performance improvement.
• Establish and manage key relationships with brokers and client stakeholders.
• Monitor client health, anticipate strategic needs and proactively address account risks.
• Partner with finance, product, data and technology teams to produce reports that demonstrate value and ROI.
• Drive Net Revenue Retention and other performance metrics for your book of business.

Required profile

• Deep knowledge of health plan design and employee benefits, with experience advising employers on strategy and cost performance.
• 4+ years in a commercially‑oriented consultant, broker, account management or sales role within the employee benefits space.
• Proven track record of meeting or exceeding retention and upsell targets.
• Self‑starter who thrives in an ambiguous, fast‑moving startup environment.
• Excellent communication, presentation and problem‑solving abilities.

What we offer

• Base salary plus commission targeting $140,000‑$165,000 total compensation.
• Bonus eligibility, equity incentives and a competitive benefits package.
• Flexible paid time off, medical/dental/vision options, 401(k) match, flexible spending accounts and Teladoc Health access.