Scaled Customer Success Manager

About the role

Cartesia is looking for its first Scaled Customer Success Manager to shape the post‑sales experience for a growing portfolio of AI‑focused startups and SMBs. You will own onboarding, adoption, and renewal processes while partnering with Sales, Product, Engineering, and Marketing to build scalable programs that drive customer value.

Key responsibilities

• Own the end‑to‑end customer journey from onboarding through renewal for a large portfolio of startup and SMB customers.
• Design and implement repeatable onboarding, education, and lifecycle programs that can scale from hundreds to thousands of customers.
• Monitor customer health, identify risks early, and proactively improve retention and expansion opportunities.
• Develop scalable assets such as playbooks, documentation, webinars, office hours, and enablement content.
• Collaborate with Product and Engineering to feed customer feedback into roadmap discussions.

Required profile

• 3–6 years of experience in Customer Success, Technical Customer Success, Account Management, or Solutions Consulting at a high‑growth B2B SaaS company.
• Proven ability to manage a scaled portfolio of customers while delivering strong outcomes.
• Data‑driven mindset using product usage data, health signals, and CRM insights to prioritize work.
• Excellent written and verbal communication skills for both technical and non‑technical audiences.

Required skills

• APIs
• AI products
• Developer tools
• CRM platforms

What we offer

• Competitive base salary with an attractive equity package.
• Fully covered medical, dental, and vision insurance for you and your family.
• Parental leave (9 weeks paternity, 12 weeks maternity).
• 401(k) retirement plan.
• Monthly commuter allowance.
• Flexible PTO and daily meals & snacks.