Resident Services Coordinator - House 39

About the role

The Resident Services Coordinator at House 39 provides customer service to prospective tenants, current tenants and property staff using in-depth knowledge of the property and its functions. The role also helps property staff plan and run resident activities and promotes a quality living experience. It is a full-time position in New York.

Key responsibilities

• Coordinate resident functions and activities, including orienting residents, helping with utility set-up and delivering packages, and sending package claim reminders
• Develop and publish the property newsletter covering events, resident services and advertisements
• Handle resident issues such as neighbor disputes, maintenance repairs and requests, and prepare incident reports per company standards
• Schedule activity center or clubhouse rentals, maintain the rental contract and collect fees; keep guest suites in rental condition and provide amenities such as movies, books and games
• Process maintenance work orders, follow up with residents on completion and satisfaction, and prepare a weekly maintenance report
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repairs needed

Required profile

• Able to stand, walk and/or sit for long periods, and to bend, stoop, climb ladders, reach, carry objects and crawl in confined areas
• Able to work indoors and outdoors in all weather conditions
• Able to lift up to 25 pounds alone and 50 pounds with assistance
• Able to work a flexible schedule, including call duty on evenings, weekends and holidays
• Rare or regular travel may be required to support other properties, training or meetings

What we offer

• Hourly pay of $29.00-$31.00, with possible weekly, monthly or quarterly bonuses depending on whether the role is corporate or onsite
• Medical, dental, vision, disability and life insurance, with low employee medical costs for employee-only coverage
• Paid time off: 15 vacation days, 4 personal days, 10 sick days and 11 paid holidays, plus birthday off after 1 year
• 401(k) with company match up to 6% after 6 months, paid parental leave and fertility benefit reimbursement up to $10,000
• Employee assistance program, critical illness, accident, hospital indemnity, pet insurance and legal plans
• Onsite housing discount at Greystar-managed communities, subject to availability