Research Analyst Consultant – UN Operational Support

About the role

The Department of Operational Support is seeking a Research Analyst Consultant to conduct a comprehensive assessment of the Regional Service Centre in Entebbe (RSCE) and the United Nations Global Service Centre (UNGSC). The consultant will work remotely for a 7‑8 month period, delivering a series of analytical reports, benchmarking studies, and data‑collection tools.

Key responsibilities

• Conduct structured desk research and collect operational data on existing service arrangements between RSCE/UNGSC and their clients.
• Produce interim and final mapping reports, including raw data sets and consolidated datasets.
• Develop and deliver benchmarking analyses of shared‑service models across UN entities, international organisations, and private‑sector institutions.
• Draft comparative analysis chapters identifying patterns, gaps, and recommendations for shared‑service improvements.
• Create and apply data‑collection tools such as questionnaires, templates, and data‑request matrices.
• Iteratively engage with the project team, attend progress meetings (0900‑1700 New York time), and refine deliverables based on feedback.

Required profile

• Advanced university degree (Master’s or equivalent) in business administration, public administration, economics, or a related field (or a first‑level degree plus two years relevant experience).
• Minimum five years of progressively responsible experience in management or organizational analysis, management consulting, programme/project management, or operational support, preferably within the UN system or comparable international organisations.
• Proven ability to analyse qualitative and quantitative data, synthesize findings, and produce analytical reports.