Remote Towing Dispatcher (Towbook)

About the role

Global Pacific Support is hiring an experienced Towing Dispatcher for a partner company, working remotely. The ideal candidate has hands-on experience dispatching for U.S.-based towing companies, is proficient with Towbook, and has coordinated with law enforcement on towing operations.

Key responsibilities

• Dispatch towing and roadside assistance calls using Towbook.
• Coordinate with drivers to ensure timely service.
• Communicate professionally with customers, insurance companies and law enforcement.
• Monitor job status and give real-time updates.
• Coordinate with law enforcement for accident scenes and police-initiated towing.
• Prioritize calls and manage several dispatch requests at once.

Required profile

• Proven experience as a dispatcher for a U.S.-based towing company.
• Experience handling police towing, accident calls and coordinating with law enforcement; familiarity with police units on standby when needed.
• Excellent spoken and written English.
• Reliable internet connection and a quiet work environment.

Required skills

• Strong working knowledge of Towbook.
• Multitasking and problem-solving.
• Preferred: roadside assistance and accident management experience, ability to work rotating shifts including nights, weekends and holidays, and knowledge of U.S. geography and dispatch procedures.

To apply, candidates send their updated resume and a 2-3 minute video introducing themselves, their Towbook experience and their experience with police towing and law enforcement dispatches to the recruiter.