Remote Patient Care Specialist (English & Fulani)

About the role

A remote Patient Care Specialist is needed to support patients and health plan members by phone and email, working from home. The role covers appointment scheduling, plan enrollment, patient follow-ups and general inquiries, with a shift from 9:00 AM to 5:00 PM EST on weekdays.

Key responsibilities

• Handle customer inquiries and give accurate information by inbound and outbound phone calls and email.
• Make outbound calls to patients to schedule medical appointments, and handle inbound calls on appointment coordination.
• Schedule, confirm and reschedule appointments, and follow up with patients.
• Enroll members in health plans and answer questions about providers, availability and timelines.
• Explain test result availability and expected turnaround times where applicable.
• Maintain detailed records of customer interactions and perform related administrative tasks.

Required profile

• Proficiency in spoken and written English and spoken and written Fulani.
• Available Monday to Friday, 9:00 AM to 5:00 PM EST.
• Previous customer service experience; healthcare experience is a plus.
• Reliable computer (Windows 10 or newer), dual monitors and stable high-speed internet.

Required skills

• Microsoft Office (Word, Excel, Outlook).
• Ability to learn new systems and software quickly.
• Strong organization and multitasking in a fast-paced environment.

What we offer

• 100% remote position, full-time (40 hours per week), paid in USD.
• Long-term career opportunity in a supportive environment.